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Here are some of our most common eBike related questions…

Can you get fit on an eBike?

Absolutely! eBikes are the perfect way to get some exercise, even for people who bike regularly or have a high level of fitness. Electric bikes can improve your ability on skills and windy days by allowing you extra distance without getting tired, while also tackling steep slopes with ease!

Do you need to pedal on an eBike?

Yes, all our eBikes are ‘Pedal Assist’ which gives a boost to your own effort, and the assistance level you choose will depend on how much extra help you get. So you will still be exercising. You can adjust the power level while you’re riding, which is great for riding into a headwind or going uphill.

Some of our eBikes have a throttle as well as pedal assist modes which gives you an extra push as you start off from a stationary position. In addition, many have a “walk mode” which helps you push the bike when you’re walking beside - extra helpful with a heavier bike!

How fast do eBikes go?

Depending on the manufacturer and the country of origin the top speed is 25 km/h or 32 km/h, after which the motor cuts out and if you want to go even faster you’ll need to pedal a lot.

What maintenance is involved in having an eBike?

Beyond standard bike maintenance and servicing, there is very little extra required. Our workshop is fully equipped to service all eBikes. Bring your bike back in for a check up at six weeks or 500kms and then we can book you in for regular 6 monthly services after that. You can also book your service online.

Can eBikes be ridden in the rain?

Yes,  your eBike is designed to work perfectly well in rain and drizzle. It is important to know the electronic parts (such as the motor) should never be submerged... so avoid crossing rivers! It is best to keep your eBike and battery in a dry place when not being used.

How long will my eBike take to recharge?

Average time is between 4 – 7 hours to charge, but depends on battery size and how depleted the battery was in the first place. As a rule of thumb overnight is good, it is important to unplug the charger from the bike once the battery is full.

How far will my eBike go before I have to recharge?

This depends on what eBike and battery you purchase. Every ride is unique. Aspects such as what assist mode and gears you choose to use, speed, incline, terrain, weather, and rider & gear weight will all have an impact on the range. 

Will the eBike and battery be ok if I don't ride it for a while?

Of course we recommend regular use (and if you love your bike as much as we do that shouldn’t be a problem!). But if you’re likely to leave your bike for an extended period of time (more than a week or two) we’d recommend ensuring your battery is partially used (about 60-70% full) as the lithium cells will expand and contract depending on the atmospheric condition.

If I don't like the standard components on a bike, can they be changed?

Yes. We’ll be able to change your handlebars, saddle (seat) etc for another type or model. We will chat to you about this as part of your purchase.

What if I have a warranty issue?

When you purchase your eBike from us, you can bring any questions or issues straight back into us. And if necessary, we will liaise with our suppliers on your behalf.

Will my eBike be ok on my regular bike rack?

Bike racks used for standard analog (non powered) bikes are not strong enough to take your eBike. It is important to make sure the rack you are using is built to take the heavier weight. We stock a large range and can help you find the right rack for your vehicle and needs.

I've heard about Cadence and Torque - what is this?

The Cadence and Torque sensors are how the bike knows how much power to distribute through the motor.

Cadence sensors turn the power on when pedals are turned more than a half turn forward and turn the power off when peddling stops.

Torque sensors recognise when and how much pressure is being put onto either pedal. Power will increase immediately as the pressure on either pedal increases.

What is the difference between a Hub Drive and Mid Drive motor?

A hub-drive motor is positioned on the wheel (typically with the gears on the rear wheel), whereas a mid-drive motor is positioned directly in between the pedals with the bike’s bottom bracket.


So which is better?

Some riders find a hub motor eBike does not move or steer naturally; depending on whether the hub motor is on the front or rear wheel, the eBike either feels like it is being pushed or pulled along.

A mid-drive motor ensures a low and central centre of gravity, providing load balancing and creating the feeling of riding a traditional bike. Riders don’t feel the additional weight of the motor because of where it is positioned, giving a mid-drive eBike solid directional and tracking stability.

On a long ride (especially on hills) a bike with a mid-drive motor works synergistically with the bike’s gears for higher efficiency, which translates into longer riding range per charge. With a hub-drive eBike, the motor drives the wheel, which can spin very slow on a steep hill. When a motor is spinning slow and the rider is requesting lots of help from the hub motor, it can sometimes overheat, leading to a temporary shut-off (best-case), or permanent damage to the magnets inside (worst-case).

For these reasons Bikes and Scooters only stock a select few Town Cruiser and Commuter eBikes with hub-drive motors.  

Do you have another question?

We're here to help, feel free to pop in store or give us a call, we'll be happy to answer any query you have!

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